Frequently asked questions

What is included at our early education and child care centres?

Early Learning Services offers the following:

  • Nappies and wipes.
  • Nutritious meals prepared by our in-house cook.
  • Regular updates and photos on our Owna app.
  • Quality learning resources.
  • Engaging specialised programs.
  • Regular festivities for annual events, cultural celebrations, and special occasions.
  • We welcome special guests and community members to the centre based on the children’s interests.

Plus more! Speak to your centre of choice for a full list of everything included.

An extensive Creative Arts Program which includes the following:

  • Sign Language AUSLAN
  • music and movement
  • yoga
  • cooking
  • gardening and sustainability
  • sports and physical activities
  • Arts and crafts
  • Bush kindy program
  • Beach kindy program
What should I pack for my child?

Some child care centres provide sheets, formula, nappies and wipes, so you may not need to remember to pack them!

Otherwise, for babies, be sure to include: nappy rash cream, dummies, bottles and teats, comfort toy or blanket, sun hat, three spare outfits, spare socks, a jumper and a plastic bag for wet clothes.

For toddlers and preschool or kindergarten aged children, start with: spare underwear, water bottle or sippy cup, sun hat, closed-toe shoes, two spare outfits, spare socks, a jumper and a plastic bag for wet clothes.

Plus anything else your individual child may need, such as breast milk, a sleeping bag, dummies, medication.

Are we allowed to bring in expressed milk?
Yes, the nursery room educator will be able to assist you with this during your orientation or Stay and Play.
How does drop-off work?

When you arrive at the early education and child care centre, sign your child in and be sure to greet their educators warmly. If your child sees that you have a good relationship with them, they’ll be more likely to trust them too.

It can be difficult to leave if your child is upset. Rest assured our educators will soothe your child and engage them in entertaining activities to help them settle in.
You’re always welcome to call anytime during the day to check on your child’s wellbeing and progress! You’ll also receive daily updates and photos detailing your child’s learning and development on our all in one family app.

Settling in to child care only takes a few days for some children, while for others it might take longer. Rest assured that our team will work closely with your family to ensure the process is as smooth and enjoyable as possible.

What happens if my child is injured?

The child care and early education centre will:
⦁ Administer first aid that is appropriate for the injury sustained by the child, as guided by the Educators Senior First Aid Training and Administering First Aid Centre Policy.
⦁ Notify you as soon as possible.
⦁ Ensure that further medical attention is recommended to the families in instances where the child’s injury is such that medical attention is required but does not require emergency medical treatment (e.g. Ambulance).
Ensure that emergency services are contacted in instances where the child has been injured, and the injuries are of such a nature as to be beyond the First Aid Training of the Education and Care Staff.

What happens if I am delayed at pick up time?

Please call the early education and child care centre on the direct phone line and notify them as soon as possible, including the estimated arrival time, so that appropriate arrangements can be made.

What happens if my child doesn't like the food provided?

Alternative food will be offered to your child when possible. Families can supply food if there are specific requirements.

Do we pay on public holidays?

Public holidays are charged at the normal daily fee. Families will be eligible for the Child Care Subsidy (CCS) for public holidays if they have not exceeded allowable yearly absences.

What happens if my child is sick/we go on holidays/we don’t attend on a scheduled day?

⦁ Under the Child Care Subsidy (CCS), families are allowed 42 absence days per child, per financial year. These can be taken for any reason, including public holidays and when children are sick, without the need for families to provide documentation.
⦁ Absences should only be claimed when care would have been provided if the child was not absent, and the family has been charged a fee for the session of care. CCS is only payable for absences submitted before a child has started at a service, or after a child’s final day of actual attendance at a service, under limited circumstances

Does your centre provide meals?

Yes, we provide breakfast, morning tea, lunch , afternoon tea and late snack which is prepared by our in house cook. Preparing nutrusiont meals for all age groups.

Does your centre provide nappies?

Yes we provide nappies to suit all age groups

Does your centre provide sunscreen?

Yes we do infact we take suncare very seriously, we are a member and approved cancer council. Sunscreen in provided in all rooms for all children and staff and is applied prior to outdoor play. However if your child has a specific sunscreen or is allergic to sunscreen we can discuss and make arrangements to suit the needs of the children.

Do you provide drop off and pickup service?

We have a fleet of buses that we use to pickup and drop off children not only for our before and after school care but for our long daycare as well. We have set times that the buses go out. Just need to book in your child for our pick up and drop off servies. Providing that its in the serviced areas and these services are complimentary.

What extra curriculum activities do you provide?

We provide an extensive creative arts program which includes:

  • Yoga
  • Cooking
  • Auslan
  • Sports physical activities
  • Gardening and sustainability
  • Music and movement
  • Arts and crafts
  • Bush kindy program
  • As well as beach kindy programs
Do you have before and after school care as well as vacation care

Yes we do we offer both before and after school care as well as vacation care. We provide pick up drop of service to and from the local schools as well as vacation care program. We provide and assist in their homework and any other assistance that your child would need. We provide indoor and outdoor activities as well as afternoon tea.

What about rest and sleep?

We have a room schedule flexible routine, we provide a quiet sleep time.

What are your center’s hours?

We are open from 6.am to 6.30pm everyday.

What accommodations do you make for food allergies?

We are a nut free centre that cater for all food allergies, we have systems in place that follow your child’s action plan. Our staff and cooks are experienced and have the qualifications to support your child’s needs.

Do you offer discounts for siblings, referrals, etc.?

We offer a discount for emergency services.

What is your staff’s education and experience?

We have qualified staff in all rooms ranging from Certificate 3, Diplomas and Bachelor Degrees of Early Childhood Education teachers with a combined experience of over 30 years.

Do you provide Part-time enrolment?

Yes we can accommodate part time and casual enrolments.

What amenities does your daycare offer? (e.g. playgrounds, apps, etc.)

Please contact our centre for information.

Do you follow the Early Years Learning Framework?

We follow EYLF my time our place and the Kindergarden program.

How do you communicate with your current families? (e.g. email or daily reports)

We use the OWNA app that parents are given access to upon enrolment. The app provides parents with a summary of their child’s day. This includes information about nappy changing, sleeping, meals they have eaten and activities they have engaged in.

Features & Facilities

Discover More

Our daily schedule is designed with love and intention, ensuring that every child feels safe, stimulated, and supported in their development and learning journey. Take some time to explore our other learning journeys here.

6 weeks – 1 year

Our Nursery program is specifically designed to foster the curiosity of our youngest learners. We provide a safe, nurturing, and stimulating environment for infants, with a focus on building strong foundations for growth and development. Our experienced caregivers are dedicated to ensuring that each child receives the love, attention, and support they need.

2 – 3 years

We welcome the energetic and curious nature of toddlers. Our Toddler Room is thoughtfully designed to cater to the unique developmental needs of children aged 1 to 3 years old. With a blend of structured activities and guided exploration, our experienced educators provide a safe and engaging environment where toddlers can learn, play, and grow.

3 – 4 years

Our Pre-Kindergarten program is specially designed to prepare children aged 3 for the transition to kindergarten while fostering their natural curiosity through play based learning. With a focus on hands-on exploration, social-emotional development, and school readiness skills, our experienced educators provide a supportive environment where children can thrive.

Kindergarten

4 – 6 years

At Kids Patrol, we prioritise foundational life skills in our Kindergarten and Pre-School curriculum, ensuring a smooth transition to school. Our Kindergarten journey celebrates each child’s individuality, fostering a love for self and learning through innovative play-based opportunities. Join us for an enriching experience that empowers children to thrive!